Last updated: 14 September 2026
This Refund and Returns Policy applies to purchases made from TrendyPrints, operated by OKAZORA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Partyzantów 17/116, 75-411 Koszalin, Poland, NIP: 6692593544, REGON: 545233794, KRS: 0001253760. Contact: info@okazora.eu, telephone +48 880 066 845.
1. Standard, non-personalised products
If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from a distance contract for a standard, non-personalised product within 14 days from the day you, or a third party designated by you other than the carrier, receives the product.
To exercise the right of withdrawal, send an unequivocal statement before the deadline to info@okazora.eu or by post to OKAZORA SP. Z O.O., ul. Partyzantów 17/116, 75-411 Koszalin, Poland. Include your name, order number, product and date of receipt. You may use your own wording.
2. Personalised and made-to-order products
The statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, including products printed with customer-supplied text, images or individual design choices where the product is produced specifically for that customer. This exception does not affect your rights if the product is defective, damaged, incorrectly produced or otherwise not in conformity with the contract.
A product produced on demand from a standard TrendyPrints design is not automatically treated as personalised solely because it was manufactured after the order. Whether the withdrawal exception applies depends on the actual individualisation of the product and applicable law.
3. Defective, damaged or incorrect products
If an item arrives damaged, defective, incorrectly printed, in the wrong variant or materially different from your order, contact us as soon as reasonably possible at info@okazora.eu. Provide the order number, a description of the issue and clear photographs of the product, packaging and shipping label where relevant. Photographs help us assess the claim with the fulfilment and delivery partners but do not limit mandatory consumer rights.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, a proportionate price reduction or refund. We will inform you whether the product must be returned and provide instructions.
4. Return conditions
- Do not send a product to the print manufacturer or to our registered office without receiving return instructions from us first.
- For a withdrawal involving a non-defective standard product, the item should be returned complete and, where reasonably possible, in its original packaging. You may inspect the product as you would in a physical shop, but you may be responsible for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.
- For hygiene reasons, sealed goods that are not suitable for return may be excluded after the seal has been broken, where the statutory exception applies.
- Proof of purchase or the order number is required so that we can identify the transaction.
5. Return address and shipping costs
Please contact us before shipping any return. Because products may be fulfilled by different print-on-demand facilities, the authorised return address may differ from our registered office and from the address shown on the original parcel.
For a valid consumer withdrawal, the consumer normally bears the direct cost of returning the goods unless we state otherwise or applicable law requires otherwise. For a confirmed defective, damaged, incorrect or non-conforming product, we cover reasonable return costs or provide another appropriate solution. Use a trackable shipping method and retain proof of dispatch.
6. Refunds
For a valid withdrawal, we refund payments received for the returned goods and the cost of the least expensive standard delivery option offered for the order, as required by applicable law. Additional delivery costs resulting from a more expensive delivery method selected by the customer are not refundable unless required by law.
Refunds are made using the original payment method unless another method is expressly agreed. We may withhold a withdrawal refund until we receive the goods or you provide evidence of having sent them back, whichever occurs first. After approval, the payment provider or bank may require additional processing time.
7. Exchanges and cancellations
If you need a different size, colour or standard variant, contact us promptly. An exchange may be handled as a return and a new order. Personalised orders enter production quickly and cannot normally be changed or cancelled after production has begun. If you notice an error, contact us immediately and we will check whether production can still be stopped.
8. Contact
Email: info@okazora.eu
Telephone: +48 880 066 845
Postal address: OKAZORA SP. Z O.O., ul. Partyzantów 17/116, 75-411 Koszalin, Poland